Career focus / 02
I started at Taxwell in recruiting and eventually moved deeper into HR operations, analytics, and special projects. The work changed, but I kept gravitating toward the systems underneath it: how information moved, what people needed to make a decision, where the process broke down, and what we could make easier.
Employee process & data controls
Built a shared case workflow that reconciled manager and WFM reports, enriched employee data, coordinated a consistent contact process, and routed exceptions without automating the employment decision.
Tested, approved, and live. Seasonal-volume testing will happen when seasonal volume returns.
Explore projectRecruiting operations & adoption
Built and maintained the system, then redesigned communication options around recruiter feedback.
The first major seasonal program hired 900+ employees and contractors, including 288 CPAs and EAs. Those are program totals.
Explore projectHR service delivery
Built and evaluated an agent that answered routine requests, routed others, and involved HR when judgment was needed.
My first major seasonal program at Taxwell hired 900+ employees and contractors, including 288 CPAs and EAs. My own workload regularly included 50–70+ phone screens and 30–40+ scheduled interviews a week.
Workday reports and calculated fields, seasonal EIB loads, lifecycle transactions, compliance, and recurring leadership reporting. I also supported data validation during the UKG-to-Workday migration and two mergers.
I founded Taxwell’s neurodiversity employee resource group, secured executive sponsorship, and developed sessions and resources. Our Communications team later described it as the company’s largest ERG by membership.